Privacy Policy

Last updated: 15th January 2026

This Privacy Policy describes how axinor S.L. ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect different types of personal data depending on how you interact with our website and services. The data we collect may include:

• Contact Information: Name, email address, phone number, and postal address when you contact us or place an order
• Account Information: Username, password, and account preferences if you create an account
• Transaction Data: Order history, payment information, and billing details
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Records of correspondence when you contact our customer service team
• Marketing Preferences: Your consent to receive marketing communications and preferences

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

• Service Provision: To process orders, provide customer support, and deliver our services (Legal basis: Contract performance)
• Account Management: To create and manage your account, authenticate users, and provide personalised experiences (Legal basis: Contract performance)
• Payment Processing: To process payments and prevent fraud (Legal basis: Contract performance and legitimate interests)
• Communication: To respond to enquiries, provide customer support, and send important service updates (Legal basis: Contract performance and legitimate interests)
• Marketing: To send promotional communications about our products and services, where you have given consent (Legal basis: Consent)
• Website Improvement: To analyse website usage and improve our services (Legal basis: Legitimate interests)
• Legal Compliance: To comply with legal obligations and protect our rights (Legal basis: Legal obligation and legitimate interests)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our business, such as payment processors, delivery companies, and IT service providers
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with any merger, acquisition, or sale of assets, subject to appropriate data protection safeguards
• Consent: With your explicit consent for specific purposes

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods are:

• Account Data: Until account deletion or 3 years of inactivity
• Transaction Records: 7 years for accounting and tax purposes
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 26 months in Google Analytics
• Customer Service Records: 3 years after last contact

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@axinor.top. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD).